Alaska Airlines Customer Service Agent - Full Time in Seattle, Washington

Regular/Temporary: Regular

Job ID: 31182

Full/Part Time: Full-Time

Location: Seattle, WA

Job Title: Customer Service Agent - Full Time

ALASKA AIRLINES' STORY

Alaska Airlines is one of the most respected names in aviation and flies throughout its namesake state and the Lower 48, as well as to Hawaii, Canada, Mexico, Costa Rica and Cuba. Our roots date to 1932 and are symbolized by the Alaska Native painted on the tails of our aircraft. Guided by what we call the "Alaska Spirit", we pride ourselves on providing a lifeline to remote communities while delivering renowned service to everyone we fly. This commitment has brought us national and international recognition. We've been honored with a variety of awards by readers of Travel + Leisure, Conde Nast Traveler, USA Today and others. Alaska, with Virgin America, is the premier airline for people on the West Coast, and together with its sister carrier Horizon Air, flies to more than 118 destinations. The two airlines are subsidiaries of Alaska Air Group Inc. (NYSE:ALK) with annual revenues exceeding $7 billion. .

POSITION INFORMATION

Role Summary The Customer Services Agent (CSA) works in a fast-paced environment assisting customers with travel needs, such as answering inquiries, ticketing, checking-in passengers, and boarding flights.

Scope & Complexity

  • This position supports customer services activities for Alaska Airlines.

Key Duties

  • Assists customers with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.

  • Sells tickets and ensures cabin accommodations.

  • Performs computer and paperwork tasks.

  • Evaluates and prepares flights by arranging seat assignments and load, coordinating special meals, and upgrades.

  • Performs boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).

  • Processes and secures passenger luggage.

  • At the direction of management, may be assigned to perform duties of varying capacities to ensure complete customer satisfaction.

  • Performs other duties as assigned.

Job-Specific Skills Required

  • A minimum of 2 years of customer service or community service experience.

  • Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).

  • Typing speed of at least 25 WPM.

  • Flexibility to work varied shifts (e.g., weekends, holidays).

  • Ability to participate in paid training.

  • Ability to lift up to 50 pounds on a consistent basis

  • Ability and willingness to accept a starting pay of $12.47 per hour

  • Ability to learn and operate a computerized reservation system.

  • Ability to adapt to performing work according to set procedures.

  • Ability to anticipate needs of others in a fast paced environment.

  • Must have a valid Driver's license and Current Passport or Enhanced Driver's license at time of hire.

  • Minimum age of 18.

  • Must be authorized to work in the U.S.

Job-Specific Leadership Expectations

  • Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Education

  • High school diploma or equivalent is required.

THE LOCATION

The location for this position is in Seattle, Washington

OUR CULTURE - ALASKA AIRLINES

For eligible employees, our company offers a unique total rewards package that few companies can match, including insurance coverage for medical, dental and vision care, 401(k) retirement savings plans, monthly and annual incentive bonus plans, time off and a generous employee travel program. Our values reflect who we are at work and in our communities: Own Safety, Do the Right Thing, Be Kind-Hearted, Deliver Performance, and Be Remarkable. Alaska Airlines also fosters a diverse and inclusive culture and is an Equal Opportunity Employer. .

POSTING INFORMATION

Please apply on or before: October 27, 2017

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Alaska Airlines and Horizon Air do not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law.

Alaska Airlines y Horizon Air no toleran discriminacion o acoso en base a raza, color, credo, religion, origen nacional, estatus migratorio de residencia o ciudadania, edad, sexo, orientacion sexual, identidad de genero o expresion, estado civil, discapacidad, estado veterano protegido, informacion genetica o cualquier otra base protegida por la legislacion aplicable. Empleados o aspirantes que indaguen, discutan o revelen su compensacion o la remuneracion de otros empleados o aspirantes tambien estan protegidos por ley.