Nordstrom Business Process Improvement Analyst in Seattle, Washington

We are a specialty retailer offering the very best of what’s next in fashion for men, women and children since 1901.

*JOIN US WHERE IT ALL BEGAN.


Whether you design clothes or business strategies, crunch numbers, lead projects or write code, we have a place for you at our Seattle headquarters. And we think Seattle is a pretty great place to live. More than just rainy days and coffee, Seattle has it all — mountains and beaches, arts and parks, music and film. It's made up of quirky neighborhoods, award-winning restaurants, and thriving industry. Come see for yourself!

A Day in the Life…

  • Identifies process improvement opportunities and analyzes them for efficiency (waste, complexity, cost), effectiveness (achieves desired outcome), and quality

  • Clearly and effectively communicates findings and makes recommendations for improvement

  • Identifies root causes of problems and demonstrates the ability to provide recommendations for practical solutions

  • Works with process team leads to suggest solutions which may include some combination of process, organization, technology, and data improvements

  • Coordinates with internal business and strategy partners to ensure processes effectively and efficiently support corporate strategies and are used to drive and define strategic outcomes and KPI’s

  • Applies BPM (Business Process Management) methods to deliver improved customer experience and reduced operational costs

  • Identifies change impacts to business teams resulting from process design changes

You own this if you have…

  • 2-3 years in a supporting role and/or key contributor in business process improvement projects or similar

  • 1-2 years consulting industry experience preferred

  • 1-2 years supporting and/or coordinating project deliverables in a fast-pace and ever-evolving environment

  • Experience in various areas of retail and customer service

  • Bachelor’s degree related to the discipline of business process is desirable

*On our team we….


  • Have strong analytical skills and experience with performance improvement methodologies

  • Can analyze and synthesize complex subject matter and replay back to senior team members

  • Demonstrate excellent problem solving skills

  • Have an affable yet direct interpersonal communication style

  • Love to actively participate in meetings / workshops involving cross-functional teams of all seniority levels

  • Fearlessly challenge the status quo

  • Utilize critical thinking skills, assimilate and implement new information rapidly

  • Can navigate through times of continual change and ambiguity

  • Recommend solutions that are flexible and built for continual improvement

  • Are familiar with process mapping and/or modeling tools - working knowledge of BPMN (Business Process Modeling Notation) mapping standard (a plus, but not required)

  • Have strong written and verbal communication / presentation skills – with varied audiences across the organization

  • Demonstrate collaboration and team-building skills – with cross-functional teams of business & IT leads

We’ve got you covered...

We offer a comprehensive benefits package that includes medical, vision and dental coverage, a fabulous merchandise discount, an employer-matched 401(k) plan, employee stock purchase plan and much more depending on your role.

/We are an equal opportunity employer committed to providing a diverse environment./

This job description is intended to describe the general nature of the work employees can expect within this particular job classification. It is certainly not a comprehensive inventory of all duties, responsibilities and qualifications required for this job

Job: *Strategy

Title: Business Process Improvement Analyst

Location: Washington-Seattle

Requisition ID: 309341