Nordstrom Business Process Improvement Analyst in Seattle, Washington
We are a specialty retailer offering the very best of what’s next in fashion for men, women and children since 1901.
*JOIN US WHERE IT ALL BEGAN.
Whether you design clothes or business strategies, crunch numbers, lead projects or write code, we have a place for you at our Seattle headquarters. And we think Seattle is a pretty great place to live. More than just rainy days and coffee, Seattle has it all — mountains and beaches, arts and parks, music and film. It's made up of quirky neighborhoods, award-winning restaurants, and thriving industry. Come see for yourself!
A Day in the Life…
Identifies process improvement opportunities and analyzes them for efficiency (waste, complexity, cost), effectiveness (achieves desired outcome), and quality
Clearly and effectively communicates findings and makes recommendations for improvement
Identifies root causes of problems and demonstrates the ability to provide recommendations for practical solutions
Works with process team leads to suggest solutions which may include some combination of process, organization, technology, and data improvements
Coordinates with internal business and strategy partners to ensure processes effectively and efficiently support corporate strategies and are used to drive and define strategic outcomes and KPI’s
Applies BPM (Business Process Management) methods to deliver improved customer experience and reduced operational costs
Identifies change impacts to business teams resulting from process design changes
You own this if you have…
2-3 years in a supporting role and/or key contributor in business process improvement projects or similar
1-2 years consulting industry experience preferred
1-2 years supporting and/or coordinating project deliverables in a fast-pace and ever-evolving environment
Experience in various areas of retail and customer service
Bachelor’s degree related to the discipline of business process is desirable
*On our team we….
Have strong analytical skills and experience with performance improvement methodologies
Can analyze and synthesize complex subject matter and replay back to senior team members
Demonstrate excellent problem solving skills
Have an affable yet direct interpersonal communication style
Love to actively participate in meetings / workshops involving cross-functional teams of all seniority levels
Fearlessly challenge the status quo
Utilize critical thinking skills, assimilate and implement new information rapidly
Can navigate through times of continual change and ambiguity
Recommend solutions that are flexible and built for continual improvement
Are familiar with process mapping and/or modeling tools - working knowledge of BPMN (Business Process Modeling Notation) mapping standard (a plus, but not required)
Have strong written and verbal communication / presentation skills – with varied audiences across the organization
Demonstrate collaboration and team-building skills – with cross-functional teams of business & IT leads
We’ve got you covered...
We offer a comprehensive benefits package that includes medical, vision and dental coverage, a fabulous merchandise discount, an employer-matched 401(k) plan, employee stock purchase plan and much more depending on your role.
/We are an equal opportunity employer committed to providing a diverse environment./
This job description is intended to describe the general nature of the work employees can expect within this particular job classification. It is certainly not a comprehensive inventory of all duties, responsibilities and qualifications required for this job
Title: Business Process Improvement Analyst
Requisition ID: 309341