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Bucher & Christian Consulting, Inc. dba BCforward (BCF) Program Manager Tech 2 (Technical Writing) in Redmond, Washington

Anticipated Start Date: - ASAP Expected Duration: 2+ Months Contract Job Type: Contract Pay: $50.00-$55.00 on w2 only Summary * Heavy on the Technical Writing side with Project Management as well. Furthermore, we're looking for someone who can swiftly immerse themselves in our technical product and play a pivotal role in executing previews, establishing demo environments, driving process innovation and learning initiatives, and fostering collaboration across various azure teams to produce comprehensive documentation. Key projects: * Working with Support team to identify support documentation and support cases. Candidate would drive products with projects in talking to customers, running processes that the team would need to run the business smoothly Typical task breakdown and operating rhythm: * We're seeking a dynamic technical writer with a knack for product/project management and sharp analytical abilities. This role involves diving into support cases to identify recurring user issues and devising strategies to streamline support requirements through enhancements to both public and internal documentation and troubleshooting guides. In addition to this, the ideal candidate will be adept at prioritizing tasks, collaborating with project managers and developers to gather relevant information, and meticulously updating, reviewing, and publishing documentation. Candidate Requirements * Years of Experience Required * 3-4 Years of Previous Experience with Technical Writing, Project Management, and Technical Project * Degrees or certifications required: * Computer Science background and degree is a huge plus * Disqualifiers: No Experience around technology or technological skills then candidate won't be considered. Top 3 Hard Skills Required + Years of Experience * 3-4 years of experience Technical Writing (Writing support tickets and working with that team) * 3-4 years of experience with Analytical experience (identify patterns in these cases) * 3-4 Years of experience Project Management Experience * 3-4 Years of experience Microsoft suite experience (SQL Databases, MSOffice, PowerPoint, Excel) Benefits: BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k. About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

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