Microsoft Corporation HR Manager in Redmond, Washington

If you want to join a highly collaborative, ambitious, motivated, and fun team of Human Resources (HR) professionals, while seeking to challenge yourself, learn, and grow your career, all while using your expertise to drive strategic business outcomes and influence massive growth, then we want you!

The Corporate Business Human Resources (CBHR) Line Solutions team is seeking an experienced Human Resource Manager for our Business Functions (HR, CELA, Business Development & Finance) organizations of approximately 7,000 clients. As a Line Solutions HRM, you will work with the business to solve complex HR queries across the organizations. You will be an integral member of the Line Solutions team leading the way in optimized delivery of HR service and solutions, data-driven, growth oriented and strategic HR.


Key Accountabilities & Skills Needed:

  • Provides HR consulting services to various stakeholders regarding processes managed, in both proactive and reactive ways

  • Manages, in partnership with the team, all HR queries coming through the CRM/queue management system whilst ensuring to adhere to Microsoft and HR policy.

  • Drives resolution of issues, in collaboration with partners in staffing, human resources, CELA Employment Legal Team, ERIT and other groups. Will escalate to more senior team members or team lead when necessary.

  • Involved in analyzing and reporting on various data connected to the HR processes managed. Partners closely with HR Business Insights team on diagnosing, interpreting and building recommendations based on data analyzed

  • Participates in identifying training needs within the organization or geography supported and may assist in implementation of manager training solutions

  • Responsible for drafting and maintaining HR policies regarding managed processes. Will ensure to establish strong partnerships with relevant HR policy owners

  • May assist with ERIT investigations and implements appropriate remediation in conjunction with the organization.

  • Manages processes to include transfers, performance management cases, exits and any other HR relevant processes that will be covered by Line Solutions scope of work

Build capability in managers to facilitate an open, inclusive, Microsoft values-based environment that enables effective employee experience. Ensure HRM role is perceived as an objective employee resource and escalation path for unresolved employee relations issues. Instills trust and confidence by maintaining objectivity and clearly communicating rationale behind recommendations.

Ensures the client organization follows Microsoft and HR policies and regulations, as well as local workforce laws. Ensures business leaders are making decisions and taking actions that are in accordance with them. Demonstrated knowledge of HR laws such as EEOC guidelines, FSLA and ADA in US or equivalent labor laws in international locations. Mitigate potential risk to the company.

Maintain appropriate records of cases in electronic database. Respond in a timely manner to written correspondence, email and other outreach from employees and managers. Analyze trends and identify issues in and across teams. Participate together with other Line Solutions HRMs & HR Associates in managing customer queries channels


Education and Experience :

  • Education Level Required: BS/BA degree required

  • Advanced degree in HR preferred. PHR/SHRM-CP preferred or equivalent working experience.

  • Years of Experience Required: 5+ years of relevant work experience.

This role will report to the HR Lead, Line Solutions.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to .