Microsoft Corporation Design Researcher II in Redmond, Washington

Do you have strong passion for ensuring customer's voices are heard when products and services are crafted? Do you want the opportunity to directly impact products and help define the entire creative process from insight generation through to final product experimentation and telemetry by being an integral member of a cross-discipline insights and data team? Do you want to be part of a team that is shaking up the way Microsoft approaches product development to ensure the art of human understanding and the science of intelligent measurement are both incorporated into how we create new offerings? Do you want to join a fun, enthusiastic and creative team?

The Education team is currently seeking a passionate Design Researcher to come be a part of our cross-discipline Customer Insights and Data group. The goal is to foster a data-driven culture; to encourage and enable the entire organization to make more informed decisions through data - and design research is a large part of that equation. The EDU team is planning for rapid growth over the next few years and beyond, and we're looking for an individual to come ensure the solutions we're offering our customers are ground-breaking, but also grounded in smart and thoughtful research and insight. In this role, you will be part of an interdisciplinary research, design, and engineering team to define, and ultimately deliver the next generation of experiences for Education. As a Design Researcher on the team, you will have the opportunity to employ a wide range of research methodologies such as contributing to design jams/charrettes, prototype generation and testing, field and lab studies, surveys, experimentation and telemetry, heuristics, concept valuation work, insight generation and more, as well as to be an integral part of the creative and planning process.

If you have a passion for user research and being a strong end-user advocate, great oral and written communication skills, a strong aptitude to working in a collaborative environment, an entrepreneurial spirit and can demonstrate strong empathy for our customers while balancing the vision and constraints of engineering then this might be the role for you!


  • 5+ years of experience in user research

  • 1+ years of experience in design or UX research

Preferred Qualifications:

  • A minimum of 5 years of industry experience in user research with a proven track record of success

  • Thorough knowledge and experience across a range of UX research approaches and methodologies

  • Strong analytical and synthesis skills with a proven ability to turn research results into product insights

  • Strong written and verbal communication skills

  • Track record of collaborating across disciplines (design, engineering) to drive change into products.

  • Proven ability to work within tight timelines and with excellent project management skills.

  • Excellent project management skills, including the ability to manage multiple projects concurrently

  • Familiarity with a broad range of design research methods - especially agile methods.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to Research