Compass Group, North America AGENT, GUEST SERVICES (FULL-TIME) 2 Openings Job in REDMOND, Washington

  • We have openings for full-time * AGENT, GUEST SERVICES *positions.

  • Location: One Microsoft Way, Redmond, WA, 98052. /Note: online applications accepted only./

  • Schedule: F/T; Monday- Friday 11:00am- 7:30pm.

  • Requirement: Hotel/Restaurant experience preferred.

If you have a positive attitude and a love for learning, you may be interested in joining our team.

Eurest is recognized worldwide for standards of service and excellence within the foodservice industry. Embracing an ownership mindset, Eurest leverages global resources, promotes a local presence and enriches the communities we serve. The Eurest Promise, “connect with people, inspire through food, create solutions, and live our promise,” is exemplified throughout our organization. Eurest is proud to serve the world’s most respected successful corporations, including many of the Fortune 500.

Full time associates at Eurest are offered many fantastic benefits such as:

  • Medical

  • Dental

  • Vision

  • Flexible Spending Accounts (FSAs)

  • Commuter Benefits

  • Wellness Program

  • Employee Assistance Program

  • Life Insurance for Associates and Eligible Dependents

  • Short Term Disability (STD) and Long Term Disability (LTD)

  • Accidental Death & Dismemberment (AD&D) Insurance

  • Discount Marketplace

  • And other voluntary benefits

Summary: Checks guests in and out of the hotel. Resolves challenges throughout guests' stays. Promotes hotel services and amenities to guests and upsells products.

Essential Duties and Responsibilities:

  • Welcomes and acknowledges each guest with a smile, eye contact and friendly greeting, using the guest's name when possible.

  • Anticipates guests' service needs by asking questions, listening to guest preferences and taking action when possible.

  • Speaks to guests and coworkers using clear, appropriate and professional language.

  • Answers telephones using appropriate etiquette, transfers calls to the right person or department; takes and relays messages.

  • Processes all guest check-ins by confirming reservations, assigning rooms and activating room keys.

  • Processes all payment types, including room charges and cash, check, debit and credit transactions.

  • Procesess all check-outs; resolves issues related to late disputed charges.

  • Answers, records and processes guest calls, messages, requests, questions and concerns.

  • Follows up with guests to ensure issues have been met to their satisfaction.

  • Coordinates with Housekeeping to track readiness of rooms and report guest concerns.

  • Communicates parking procedures to guests, dispatch bell staff and valet staff as necessary.

  • Provides guests directions and information regarding the property and local points of interest.

  • Runs daily reports, identify any special requests and check reports for accuracy.

  • Assigns rooms according to guest request and preferences whenever possible.

  • Completes designated cashier and closing reports in the computer system.

  • Balances and drops receipts according to accounting specifications.

  • Practices safety standards at all times.

  • Complies with record retention, Standard Operating Procedures and daily responsibilities.

  • Performs other duties as assigned.

About Compass Group: Achieving leadership in the foodservice industry

Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Req ID: 127550