Best Buy Geek Squad Manager in Lacey, Washington

525143BR

Job Title:

Geek Squad Manager

Location Number:

001043-Lacey-Store

Job Description:

What does a Geek Squad Manager do?

The Geek Squad Manager executes the Geek Squad vision to “delight every client we serve, empower every employee, and deliver meaningful profit and growth”. You will create a world-class environment where employees can apply their talents in service of the client to deliver a differentiated range of solutions throughout the life of a product.

You will drive execution of end-to-end operations, sales strategies and fulfillment services for the Geek Squad Precinct and Autotech Bay.

As the Geek Squad Manager you will:

  • Conduct business analysis utilizing company scorecards and reports to identify business opportunities and ensure a consistent client experience (e.g. Turn Time, AT Days Out, Ship to Client, etc.)

  • Motivate, inspire, and coach behaviors that lead to an exceptional client experience.

  • Quickly resolve unsatisfactory client experiences and investigate root cause to identify and implement action plans based on observations and feedback.

  • Monitor monthly business rhythms of Precinct and Autotech leads and assist with Geek Squad Agent check-in sessions as needed.

  • Be accountable for labor management and revenue performance for the Precinct and Autotech Bay.

What are the Professional Requirements of a Geek Squad Manager?

Basic Qualifications:

  • High School Diploma or equivalent

  • 2+ Years Supervisory or Management experience

  • 3+ Years Sales , Customer Service or Consumer Electronics repair experience

  • 2+ Years Budget experience

Preferred Qualifications:

  • Associate Degree (2 year) in Business, Sales or related field

  • Bachelor’s Degree (4 year) in Business, Sales or related field

  • 1+ Years Retail experience

  • Previous P&L ownership (including expense / labor management, forecasting)

  • Experience driving key business performance indicators (i.e. revenue, NOP)

  • Prior experience analyzing business results, identifying root cause and coaching others to deliver superior customer service

  • Experience in selection, hiring and performance management

Req #:

525143BR

Address Line 1:

1240 MARVIN RD NE

City:

Lacey

State:

WA

Zip:

98516-3800

Job Level:

Manager with Direct Reports

Employment Category:

Full Time

Brand:

Geek Squad

About Us:

About Geek Squad

It all began with a few oddly dressed heroes fixing computers. Today, we’re an army of Agents more than 18,000 strong, on a singular mission to rid the world of rogue technology. We’re still oddly dressed, but we’re now oddly dressed and saving the day across the globe. If you’re techno-exceptional, good with people and great at having fun while doing top-quality work, we invite you to join our illustrious ranks.

Best Buy Company and its Family of Brands

Best Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, and Mexico. We are the 11th largest online retailer in the U.S. and Canada, we have the number one customer loyalty program of its kind and more than 1.6 billion visitors to our websites and stores each year. Our more than 165,000 employees are committed to helping deliver the technology solutions that provide value, enabling access to people, knowledge, ideas and fun – whether online, via mobile device or in our stores.

Additional Job Information:

What are my rewards and benefits?

Surrounded by the latest and greatest technology, a team of amazing coworkers and a work environment where anything is possible, you’ll find it easy to be your best when you work at Best Buy. While you’re making technology work for our customers, we’re making sure Best Buy works for you with our pay for performance philosophy. At Best Buy we offer top salaries for management, including both short and long term incentive plans based upon business results, as well as endless opportunities to grow in a dynamic work environment that’s part of an industry that never sleeps. From tuition reimbursement to deep employee discounts, to health, wealth and wellness benefits, we believe the success of our company depends on the passion of employees for learning, technology and people.

Job Search Categories:

Geek Squad, Retail Jobs