U.S. Army Sustainment Command Transportation Assistant (Personal Property) in Joint Base Lewis McChord, Washington

Job Overview

Job Overview

Civilian employees serve a vital role in supporting the Army mission. They provide the skills that are not readily available in the military, but crucial to support military operations. The Army integrates the talents and skills of its military and civilian members to form a Total Army.

About the Position:This position is at Customer Service Management Division, Joint Personal Property Shipping Office Northwest (JPPSO-NW), Joint Base Lewis-McChord, WA.

Who May Apply:Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.

Current Civilian Employee with the Department of the Army

Current Permanent Department of Defense (DOD) - Civilian Employee (non-Army)

Former Federal Employee, eligible for reinstatement

Eligible due to Interagency Career Transition Program (ICTAP)

Eligible under Veterans' Recruitment Appointment (VRA)

Eligible under Veterans' Employment Opportunity Act (VEOA)

Veterans with a service-connected disability of 30% or more

Priority Placement Program, Program S (Military Spouse) registrants referred through the Automated Stopper and Referral System (ASARS) for this position

Eligible for family member appointment under Executive Order 12721

Eligible for NAF/AAFES Interchange Agreement


Serves in the Customer Service Management Division. Call Center Section providing customer service by responding to all incoming telephone calls for the JPPSO NW Area of Responsibility. Provides entitlement information for inbound and outbound customers and delivery instructions to include claims procedures. Serves as Transportation Agent for the Transportation Officer and Ordering Official for contractual services against the Direct Procurement Method contract. Serves as senior assistant, preparing reports and maintaining records as required by supervisor. Research, learn and apply a wide range of qualitative and/or quantitative methods to identify, access, analyze and improve proesses, effectiveness, efficiency and work products. Provide training to Call Center employees on office procedures, policies, and service member entitlements as well as proper etiquette in dealing with customers.

Supervisory Status


Travel Required
  • Not Required
Relocation Authorized
  • No
Who May Apply
This job is open to…

Status Candidates (Merit Promotion and VEOA Eligibles)

Questions? This job is open to 2 groups.

Job Requirements

Job Requirements
Key Requirements
  • See "Other Requirements" for complete listings

In order to qualify, you must meet the education and/or experience requirements described below. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Experience required: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience.

Specialized Experience:

To qualify for the GS-07 based on your experience, your resume must describe at least one year of experience which prepared you to do the work in this job. Specialized experience is defined as advising on Outbound and inbound technical shipment operation; rules, regulations and procedures governing personal property, shipment or storage of household goods, unaccompanied baggage, privately owned vehicles, cost estimate, cost comparison, direct payment invoices, local moves and Non-temporary Storage. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06).

You will be evaluated on the basis of your level of competency (knowledge, skills, abilities) in the following areas:

  • Skill in the application of Travel regulations
  • Knowledge in Travel Coordination
  • Skill in Travel Procedures
  • Ability to provide Customer Service

Time in Grade Requirement for GS-07: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the GS-06 grade (or equivalent).

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Other Requirements: Click here for expanded definitions.

  • Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
  • You will be required to provide proof of U.S. Citizenship.
  • Two year trial/probationary period may be required.
  • Direct Deposit of Pay is Required.
  • The incumbent of this position must be able to obtain and maintain a Secret security clearance.
Security Clearance

Public Trust - Background Investigation

Additional Information

Additional Information
What To Expect Next

If you provided an email address, you will receive an email message acknowledging receipt of your application. Your application package will be used to determine your eligibility, qualifications, and quality ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration.

The documents you submit must support your responses to the online questionnaire. If your application contradicts or does not support your questionnaire responses, you will receive a rating of "not qualified" or "incomplete application" and you will not receive further consideration for this job.


The Department of Defense offers an excellent benefits program.In addition to your take-home pay, your comprehensive compensation/benefits package will include most of the benefits described in the USAJOBS Resource Center.

Other Information
  • Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
  • If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitantinformation sheet.
  • Multiple positions may be filled from this announcement.
  • Salary includes Local Market Supplement or Locality Pay.
  • Permanent Change of Station (PCS) is NOT authorized.
  • This is a Career Program (CP) 24 position.

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/476473500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

Open & closing dates: 2017-08-10 to 2017-08-24

Salary: $43,930 to $57,113 / per year

Pay scale & grade: GS 07

Series: 2102 Transportation Clerk And Assistant

Appointment type: Permanent

Work schedule: Full Time

Job announcement number: WTEU171322281997491R

Control number: 476473500