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Description

Amazon Business (AB) is re-inventing B2B eCommerce by offering business customers of all sizes the same advantages Amazon has already brought to consumers including broad selection, low pricing, unique delivery experiences, and great customer service. WW Ops Amazon Business is building the operations and supply chain solutions that will enable AB’s rapid growth by re-engineering many parts of our supply chain to offer bulk, consolidated, pallet deliveries and many other services that business customers require. As a core team member, you will be involved in helping re-imagine what a B2B supply chain should look like and playing a key role in the technology that will power our supply chain.

The Amazon Business Operations team is looking for a Senior Supply Chain Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technological projects/programs. This role will focus on delivering on bespoke delivery requirements strategic customers and contractual spend agreements. This includes being responsible for creation, improvement, and scaling of new processes to further the capabilities of Amazon Business to be a primary supplier for business needs. You will engage with Amazon Business sales force and directly with Amazon Business customers to understand their needs and work with tech and ops teams to build global solutions. Creativity will be needed to leverage new and existing processes, from internal and external organizations, to unlock the spend of our large and strategic customers. Having a focus on how to streamline and scale the business is key for success in the role.

Expected to travel 5-10 times per year depending on area of ownership.

Key job responsibilities

• Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations

• Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver

• Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics

• Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions

• Partner with teams across the business you support and beyond to source, allocate, and coordinate resources

• Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order

• Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)

• Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)

• Work with program managers, business leaders and executive team to communicate and impact critical business initiatives

• Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects

• Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers

• Roll up your sleeves and do whatever is necessary; general manager / owner mentality

• Create, communicate, and manage budget for projects

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stock

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA | Austin, TX, USA | Bellevue, WA, USA | Nashville, TN, USA | Tempe, AZ, USA

Basic Qualifications

• 5+ years of program or project management experience

• 5+ years of supply chain experience

• Experience working cross functionally with tech and non-tech teams

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field

Preferred Qualifications

• 2+ years of driving process improvements experience

• Master's degree

• MBA/MS and work experience in dedicated project management role highly desired

• Practical application of program management methodology including PMP/Lean Six Sigma/Kaizen

• Advanced knowledge of analytical tools such as SQL, Tableau, MS Excel, or Microsoft Access

• Demonstrated ability working in an ambiguous environment

• Experience handling changing priorities and using good judgment when working in stressful situations

• Demonstrable problem-solving, mathematic, and analytical skills using data to drive decisions in a business environment

• Demonstrated experience and proficiency in effective communication of goals and strategies across multiple leadership levels of an organization

• Proven ability to influence internal/external stakeholders without authority to adopt new processes/initiatives

• Executive level written and oral communication skills

• High attention to detail including proven ability to manage multiple competing projects and priorities simultaneously

• Demonstrated success in thinking strategically and executing methodically

• Analytical and quantitative skills with the ability to use data and metrics to back up assumptions and develop business cases

• Demonstrated experience communicating data insights to others, including use of data visualization tools

• Demonstrated ability to dive deep in understanding the product, our business and the competitive landscape

• If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,300/year in our lowest geographic market up to $181,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.