Oracle Oracle Hospitality - PMS and/or POS Project Specialist in Bellevue, Washington
Entry-level implementation project professional who manages the relationship with client site during entire Implementation phase. Tracks and coordinates all moving pieces of the Implementation from start to end. 1st level of escalation for onsite installation team.
Manages Implementation Service deliverables throughout installation project including milestones and project schedule. Develops and maintains consistent standards for project delivery. Reviews project proposals. Confers with implementation team, management or account management to locate the appropriate parties to provide technical advice. Creates and communicates status reporting for both internal and external purposes. Manages project closure and handoff to Account Manager and Help Desk.
0 to 2 years of experience relevant to the role. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
OracleHospitality PMS and/or POS Project Specialist
The Project Specialist has at least two or more years of Hotel orIT management experience. Project management /coordination experience is aplus. Project Specialists do not havedirect reports and coordinate the delivery (remote or on premise) site installationsand manage the day to day activities during the implementation process.
Managementof Projects includes and not limited to:
Main point of contact post sales phase throughinstallation
Review each sales order within their area ofresponsibility and prioritize
Efficiently communicate with the hotel contactand staff from time of Project assignment to delivery
Coordinates project kick-off calls
Sets accurate expectations of Installationprocess from pre-Implementation process to post Installation
Creates project frame, schedules and blocksresources for onsite installation
Assist hotels with pre-requisites and ensureshotel fully understands the implementation process.
Preparesproject outline for Field Implementation Consultants, provide detailed specificinformation on projects and all deliverables
Ensure thatlicenses, hardware, software and all project specific components are availableand current
Monitorsimplementation resources to ensure project is on track
Serves asfirst point of escalation for the onsite resources and hotel contact
Managesassigned projects from start to finish
Mostimportantly should be able to manage multiple projects and prioritize
Billsprojects on completion
Willingness to travel up to 25%if/when required
Administrativeduties includes but not limited to
Provide backup for other team members as needed
Review install work schedule for each individualproject
Escalate scheduling conflicts to ImplementationManager
Ensure appropriate resource scheduling based onskill set for owned project
Review undelivered and un-invoiced backlogreports and take action as needed to update PM and Oracle to move, bill orcancel work
Verify billing for self, contractors andcustomers on a project basis
Audit installs for customer satisfaction,communication, project information, sign-offs, billing, etc.
Manages timesheet processing
Manages non-bill and additional funding requestspromptly
Technical knowledge and/or working knowledge including but not limited to:
Management/Coordinationof Oracle POS & PMS Product Implementation Projects. This includes Oracle Simphony FE, Simphonyand RES (3700) products and Oracle PMS-New full installations, Change ofOwnerships, Upgrades and add-ons, Hardware Migrations, Interface and middlewaresetup with PMS, SVC, Credit/Debit, Gaming Interfaces, Inventory Interfaces,OPERANew full installations, OPERA Brand to Brand conversions, OPERA added moduleprojects- Sales & Catering, OVOS, Change of Ownerships
Title: Oracle Hospitality - PMS and/or POS Project Specialist
Location: United States
Requisition ID: 17000XZA