SUPERIOR TECHNICAL Desktop Technician and Helpdesk Analyst in Bellevue, Washington

Desktop Technician and Helpdesk Analyst The Desktop Technician and Helpdesk Analyst is a contract position supporting a Microsoft-centric infrastructure in active production. The position will involve assisting employees with setup and troubleshooting of desktop applications and technologies, including desktop computers, laptops, monitors, phones, and printers. Candidate must be experienced and able to work in a fast-moving environment, including triaging and prioritizing issues and incidents, while maintaining strong and professional customer service. Additional work designated will be primarily determined based on level of experience, areas of interest, and strengths in background and work history. Responsibilities: The candidate will work as part of the Helpdesk team responsible for: Onboarding New Hires Respond to requests submitted HR/Recruiter or Procurement Create AD account with appropriate group memberships Order new hardware/software as required Configure workstation (install software, pre-configure Outlook, complete checklist) Configure desk phone if requested Network port configuration for new or previously inactive work areas Configure door access & print badge Participate in onboarding process on first day of hire Basic usage & InfoSec training Help each user login to their workstation & access email/SharePoint/drives/etc Support expeditious issue/question resolution during first few weeks for acclimation User account provisioning with Active Directory User account creation based on employee type/role and access requested Account maintenance & life cycle management Add/Remove from security groups (RBAC where configured) Update Organization/Title info and other user attributes Offboarding employees and contractors Respond to submitted requests from HR/Recruiter or Procurement Disable user accounts in Active Directory, remove access, and hide from GAL in EMC Recover hardware assigned, badge, etc PC Lifecycle Manage inventory levels Submit PRs for fulfillment (laptops/workstations/tablets/peripherals) Receive and track issuance/redeployments Upgrades/Refresh Decommission Service Tickets Triage and assign based on priority & role/responsibility matrix Escalate as necessary to upper tiers for resolution Document new issues in solutions database Discern and communicate tickets indicative of global issues or larger scope requests that could classify as a Project (4+ hours, multiple IT resources, impacting larger group, etc) Following SLAs, communicate/coordinate/schedule resolutions with requestors Feedback loop / cross training / documentation / metrics tracking /etc Conference Room support Assist with A/V equipment pre-validation, troubleshooting & coordinate repairs Assist with Video Web Conferences as requested and troubleshoot connectivity issues Capture Training & Speaking events as requested Inventory Receiving, Management & Tracking (Fixed Assets) Receive packages intended for IT operations Validate packing slip, initial/date, scan & copy to LAN with appropriate PO# reference If fixed asset, add to Inventory Management system and attach Asset Tag Store appropriately & update tracking of fixed assets with location/deployment info Monitor inventory levels and ensure proper fulfillment of workstations & peripherals Workstation Image Management &nb