Robert Half Technology Help Desk Analyst I in Arlington, Washington
Robert Half Technology is actively recruiting for a Technical Support Representative. This is a contract-to-full-time position with a company located in Arlington, WA. Technical Support Representative will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, or power cycling equipment. Support will be provided by clearly communicating technical solutions in a user-friendly, detail oriented manner. Representatives will perform related work as required. Duties and Tasks/Essential Functions:
Gather customer's information and determine the issue by evaluating and analyzing the symptoms
Deliver service and support to end-users using support software, via remote connection or over the Internet when available
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
Diagnose and resolve technical hardware and software issues
Follow standard processes and procedures
Redirect elevated problems to appropriate resource
Accurately process and record call transactions using a computer and designated tracking software
Follow up and make scheduled call backs to customers where necessary
Stay current with system information, changes and updates
Assist in equipment repairs Skill and Knowledge Qualifications:
Proper phone etiquette
Ability to speak and write clearly and accurately
Demonstrated proficiency in typing and grammar
Knowledge of relevant software computer applications and equipment
Knowledge of customer service principles and practices
Effective listening skills
Willingness to co-operate with others and work as a team
Multi-tasking capabilities Competencies:
Exemplary Attendance and Punctuality
Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.
Makes customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships.
Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits.
Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
Possesses, acquires, and maintains the technical/detail oriented expertise required to do the job effectively and to create effective customer solutions. Technical/detail oriented expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which employee operates.
Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations.
Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed For immediate consideration, please send your resume to Jennifer.Clowdsley@rht.com or call 206-749-9260.
Technology doesn't change the world. People do.
As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.
Leader among IT staffing agencies
The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.
Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2017 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.
Req ID: 04400-0010000703
Functional Role: Help Desk/Tech Support I
Postal Code: 98223
Requirements: PC Skills